Weeknote w/c 2 March: an exciting development

Bringing Customer Services and HackIT together

On Friday we announced that the HackIT division and the Customer Services division (which includes Benefits & Housing Needs, Customer & Corporate Services, Registrars, and Revenues) will be coming together at the end of April when the current Director of Customer Services, Kay Brown, retires. Kay will be a tough act to follow and under her leadership her services have played a really important part in Hackney’s impressive journey of improvement.

I’m incredibly excited about the potential this offers. At Thursday’s strategy show & tell Matthew talked through the awesome work that we’ve been doing with the Benefits & Housing Needs teams (along with our partners FutureGov and Made Tech) to redesign the way that the Council helps people who are at risk of homelessness. This is a great example of how by working closely together we can make a real difference for our residents.

Matthew will be taking interim responsibility for the Customer & Corporate Services teams along with the Digital & Data teams. The opportunity presented by bringing together the teams whose work is closest to our residents along with the skills that we’ve been growing for using technology, data and digital design skills to meet users’ needs is enormous. I think these changes offer a real opportunity for us to set new standards for local public services and I’m really looking forward to seeing what our teams can achieve together.

Matthew and I are planning to use our strategy show & tell on 2 April to give an update on the preparations we’re making to ensure an effective transition. I’ve also set aside some times for a coffee & chat with anyone who’d like to talk through any questions. Those are:

  • Tues 10 March, 11am – 12pm (4th floor stand up area)
  • Mon 16 March, 9am – 10am (4th floor stand up area)
  • Thurs 26 March, 9am – 10am (4th floor stand up area)
  • Mon 30 March, 1pm – 2pm (4th floor stand up area)

Please pop along with any questions that you’d like to talk through!

Catching up with LOTI’s progress

On Wednesday morning I headed over to London Bridge to be part of the LOTI Advisory Panel. This is the senior group responsible for making sure that LOTI is meeting the boroughs’ aspirations, and includes our Mayor in his role as Digital Champion for London Councils.

We had a very useful discussion. Eddie started by reflecting on the progress that’s been made so far and what LOTI expects to have achieved by the time it reaches its first anniversary in July. Lots of this is ‘behind the scenes’ work, reflecting the deliberate decision to focus on work that will help us to #fixthepumbing. I’m pleased at the head of steam that LOTI is beginning to develop. Progress made already includes:

  • A dramatic increase in the number of digital apprenticeships across the member councils, supported by the excellent ‘How to HackIT’ guide on developing a digital apprenticeship programme that Cate has led on creating
  • A shared approach for information governance and responsible data sharing, which we hope will help us crack one of the biggest challenges for designing services across organisational boundaries
  • Laying foundations that could help us reshape the market for the technology and data products we need, including the City Tools platform and work on collaborative approaches to supplier management
  • Shared data projects designed to help improve services that Londoners rely on

It’s going to be exciting to be part of bringing those to fruition over the next few months!

Eddie (the Director of LOTI) also set the scene for LOTI’s focus as we look ahead to the second year. We talked through opportunities to build on the year one work and take on shared experiments for innovating in the way that services are delivered in a number of areas. There’ll be more work needed to firm up the plans, but it looks like it has the potential to be a great year! If you’re not already following the LOTI weeknotes I strongly recommend that you fix that without delay.

I also…

  • Had a really good catch up with Bertie (ICT manager for the Hackney Learning Trust) where we discussed ways that we could develop our thinking for supporting digital inclusion in Hackney, building on the existing services that we offer to schools in the borough. Bertie’s been talking with the Community Library Service (see weeknotes passim) and looking at ways we can work together to help housebound residents explore opportunities to get online.
  • Caught up with finance colleagues to scope the work we need to do to bring the budgets together as part of joining our team up with the Hackney Learning Trust ICT service.
  • Took part in the Hackney Management Team’s six-monthly GOLD group meeting, where we reflected on the Council’s response to major incidents over the last six months. There were lots of very positive examples of where Hackney’s long-standing commitment to effective emergency planning has helped our residents when incidents like fires and major floods have happened.  We also looked through the preparations for our response to the current COVID-19 concerns (which include very flexible facilities for business continuity as a result of the work we’ve done in the HackIT team to deliver workplace technology that can be accessed easily from any device, anywhere, any time).
  • Joined the very helpful walk through the financial year-end closedown arrangements that Jenny from finance tan, where she set out the key tasks that cost centre managers will need to carry out to make sure that our year-end accounts are accurate.
  • Met with Ian (my boss) and Stuart (from HR) to walk through the ways that the HR dashboards developed by our Data & Insight team can help senior managers make sure that they have a clear picture of people management across their services.
  • Was pleased to finish off Friday with a hint of spring emerging after what felt like a week of endless rain.

Something I’m learning

I’ve been giving a lot of thought to what I will need to learn and do differently as the changes I mentioned above come into place. I’m really excited about the opportunity to learn more about new areas of the Council’s work, and I’m thinking about the ways I will need to change how I work to make sure that I’m supporting the new wider service team effectively. I suspect that there will be lots to share in this section of my weeknote over the coming months.

Weeknote w/c 24 February: back from a break

Berlin

The week before last was an opportunity to visit Berlin (catching up with friends who now live there). I was really impressed with the city. It has many complex histories, and as well as keeping a history geek like me well occupied I thought that the way much of that was marked was very impressive – neither sensationalist nor ducking the harder issues.

I’m definitely keen to visit again and have time to find out more. I’d thoroughly recommend it to anyone who hasn’t visited before.

Customer Services steering group

On Tuesday we met with Cabinet Members and senior managers from several services for our latest Customer Services steering group meeting. I’m pleased with how this is developing, with a clear focus on how we can design services to meet complex needs, not just delivering ‘channel shift’ (an area where Hackney has already made significant progress).

We’ve agreed to focus on a few specific challenges and Matthew and Zoe provided an update on the discovery work that’s happened so far. If you haven’t done so already, I strongly recommend reading the weeknotes from the Complex Customer Journeys work to find out more about the team’s progress: https://blogs.hackney.gov.uk/hackit/complex-customer-journeys-weeknotes-w-c-17-02-20.

I also…

  • Met up with colleagues from a council in Northern Ireland who visited HackIT Towers for a chat about the work we’re doing and to share experiences. It was great to hear that they’d found our blog useful reading and we had lots in common in terms of our aspirations for ways that technology and data can improve services for citizens.
  • Had a really good walk through the progress so far with OneCase (the new system for managing Complaints, Freedom of Information requests, Member Enquiries and Subject Access Requests which will be rolling out soon) which was delivered by Emma. While we’re having to work within the constraints of the ‘off the shelf’ system that we’ll be using, I was really encouraged to see how carefully the team is thinking about the user experience and also the collaborative work that’s taking place to make sure that the roll out goes well.
  • Spent some time with finance colleagues looking at how we can develop our approach for building the capacity we need to meet services’ demands while also making sure that we’re continuing to build a sustainable team (including not becoming too reliant on agency staffing) and managing financial risk. We’ll be following that up once Cate’s back to make sure we have a model in place that can be used consistently across our service.
  • Had a useful conversation with a colleague at another council to talk through the opportunity to help them with a peer review they’re planning. I think that this offers as much of an opportunity to learn from others as it is to share from our own experience in Hackney. 
  • Joined colleagues from Children’s & Families Services as part of the work they’re doing to develop their strategic focus for the year ahead.

Something I’m learning

I *must* remember to book a clear day after I return from leave to give myself time to get back up to speed with things. I failed to do that this time and I’m wishing I had… 😣

Weeknote w/c 10 February: sharing our digital thinking with councillors and (separately!) discovering that there is a way to get a free lunch

A short note written during a pause from packing bags ahead of a few days away.

Sharing our digital thinking with councillors

On Friday the Mayor and I co-delivered a talk and Q&A about Hackney’s digital journey at a ‘digital masterclass’ event for councillors from across the country, organised by the Local Government Association. It was the second time we’ve done this and I found it interesting to talk about digital from the perspective of both an elected Mayor and a Council officer.

Some of the key things we talked about included:

  • ‘Digital’ is an important lever of change, not just e-forms. We shared how projects like Spacebank and our work on connectivity are using public assets to help our communities. And we also talked about how technology and data are helping support people at risk of homelessness.
  • Growing digital skills is about changing the market, not just competing. The councillors at the event were really interested in our digital apprenticeship programme and we encouraged them to be bold in their approach to this (and also shared Cate’s excellent ‘How to HackIT’ guide).
  • Why not having a separate ‘digital strategy’ is important, so that technology and data are recognised as being core components of service strategies, not sidelined as a ‘techie’ thing.
  • The importance of focusing on end-to-end services, making sure that our measures, policies and processes don’t create unhelpful barriers, friction and unintended problems for our users.
  • How designing governance to enable delivery at pace means that we need to challenge many of our existing habits. As part of this I noted how much more useful I find project weeknotes and show & tells than traditional highlight reports and project boards.
  • And we also reflected on how important it is to take a long-term view, recognising that the work we’re doing now is only made possible by the hard work that was put in over previous years to get the basics of our service model and infrastructure right.

I also…

  • Joined the NHS London digital transformation portfolio board for the first time. There were quite a few faces I recognised on the group and I continue to be impressed at the hard work that’s taking place across our region to join up health and care data. I suggested that we might want to consider whether we’re making sufficient space in the agenda for looking at ways we might understand end-users’ needs and explore new ideas (I think there is lots of opportunity to build on the work that’s already taking place to #fixtheplumbing and am keen to see how the approaches we’re taking in HackIT might help with this).
  • Had a couple of useful DMT sessions looking at some of the OKRs we’re focusing on, including getting an update from Henry on the engagement that he’s leading with the finance systems and HLT ICT teams as part of the work we’re doing to integrate our teams.
  • Had a quick catch up with Jenny from Finance to check in on our budget forecast for the year. This is much improved from ten months ago and reflects the hard work that’s taken place across our team to make sure that we’re managing our money well.
  • Had my regular 221 meeting with the Mayor and Ian (my boss). I talked through the work we’re doing to design MOKRs to organise our work, gave some updates on the progress across the work we’re delivering and also a summary of on our service performance and user satisfaction feedback. It was also good to have Susan join us as part of some shadowing we’ve arranged.
  • Had my last swimming lesson. I’ve found this really useful and might do a further series later in the year. I’m also wondering whether I can be inspired by Cate’s example and do some early morning swims at London Fields Lido…

Something I’m learning

This weekend I was amused by this small example of data security that hasn’t been thought through very well. This large retailer appears to code the price of their ‘sold by weight’ food into the barcode for each pack, in plain text. I didn’t take advantage of it, but simply choosing the ‘key in code’ option at the self-service tills and then changing characters 9 to 12 in the barcode lets you name your own price!

I thought it was a useful reminder of how an approach that might initially appear to be an easy way to get something done can leave a business exposed to risk.

Name your price!

(I’m taking a break this week, so my next weeknote will arrive in w/c 2 March)

Weeknote w/c 3 February: sharing experience with peers and making sure that we are continuing to recruit and retain a great team

Getting together with peers

On Friday, Matthew and I joined a group of great people from several councils to compare notes from our digital journeys, share the challenges we’re grappling with and think about ways we can support one another. The idea for the meet up was sparked by Paul Brewer at Adur & Worthing and the group represented councils stretching from the Channel coast up to the northern borders.

I won’t try to outdo Paul’s excellent write up of the conversation and that areas that we plan to focus on moving forward. I highly recommend taking a few minutes to read that here: https://medium.com/@pdbrewer/we-made-a-local-gov-cdo-group-4f87932bd34b.

Making sure that we continue to recruit and develop a great team

At Thursday’s HackIT strategy show & tell I talked about the work we’re doing to update the market supplements that we use to make sure that we are continuing to develop a great team in HackIT. We want roles in our team to be opportunities to:

  • Make a real difference for our residents
  • Develop your skills and career
  • Work in an energetic and ambitious team, and be involved in fun, exciting and rewarding work
  • Meet smart and creative people and learn together
  • Be competitively paid

The slides I talked through explain how we’ve approached this and how we are making sure that the update to our benchmarking is effective: https://docs.google.com/presentation/d/1ryOYucmuScCo09EuDmX91Zd3ElBkM40FiWCZcLla0GE. Do please let me know if you’d like to find time to talk through any questions you have about this.

I also…

  • Joined Henry and David (our Director of Housing) for our ‘Digital quarterly’ meeting with the Mayor, Cllr McKenzie and Cllr Nicholson. Our discussion focused on the progress that’s being made with the digital connectivity work which Henry summarised in his weeknote last week. I’m excited by this work because it’s a real opportunity for Hackney to use assets that the Council owns to encourage new connectivity providers into our borough and address the shortcomings of existing provision – which is a source of significant frustration for many of our residents.
  • Caught up with Lucy and a colleague in our Public Health team to learn more about the work they’re doing to use data to help improve the health and wellbeing of residents of the City and Hackney.
  • Had a good catch up with Lucy and Sarah, our Director of Children’s and Families Services, to talk through ways that we might help develop our support for the service.
  • Went to the Senior Managers Network meeting, where we heard from Tim (our Chief Exec) about the work he’s doing to review the Council’s senior management arrangements following the recent voluntary redundancy scheme and also an update on the work that’s taking place to promote Hackney as a great place to work and develop your career.
  • Was pleased with the pace that’s developing with the integration of the Hackney Learning Trust ICT team and the HackIT team. This week Bertie (HLT’s Head of ICT) joined us at our HackIT DMT meeting and I went along to the first meeting of the Education Change Programme Board, where we checked on progress across the programme of work that’s taking place to bring finance and ICT support for education in Hackney closer to the Council’s core services.

Something I’m learning

I’m taking a few days off over half term. I’m trying to decide how best to fix my backlog of stuff ahead of that – which is going to take some fairly ruthless prioritisation….!

Weeknote w/c 27 January: learning more about homelessness and a catch up with LOTI

Learning more about our support for people at risk of homelessness

In last week’s note I wrote about the rough sleeper count that I took part in the previous week. To follow that up, on Wednesday I joined nine other colleagues for a ‘meet the service’ day where we were taken through other areas of the work that colleagues in the Benefits & Housing Needs service do. It’s awesome that the service makes the time to do this – the main purpose being to help colleagues from across other Council services think about how their teams’ work can contribute towards reducing the risk of people becoming homeless in Hackney.

We learned that Hackney is very unusual in having brought benefits and housing needs together in a single team. This makes it easier for the teams to work in an integrated way and we were given lots of examples of how they are able to work with residents to help them manage debt and guide them towards support such as financial advice, employment support and health services. As with the colleagues I met when I joined the rough sleeper count, I was impressed by the compassion that the team showed for the people they support, even when it isn’t easy for them to meet their needs.

Something that stuck with me is how long term ‘temporary accommodation’ often is. It’s not unusual for individuals and families to be in temporary housing for ten years or more, and from visiting one of our hostels as part of the day it was evident that this is far from a low cost or comfortable option for those people. Many areas of London have seen big increases in the cost of housing and reduced availability of social housing, but the dramatic changes in Hackney’s rental market mean that there are also very few affordable rented options available through private landlords, so the team have to work incredibly hard to find suitable accommodation and there is often a very long wait. Sometimes families are offered homes outside of London, but this can be very difficult for them given family ties, school places and work in Hackney. The day gave me a really valuable insight into the team’s work and respect for what they do at the sharp end of many of society’s most challenging issues.

I’m pleased that our teams in HackIT have been working with the Benefits & Housing Needs service to help them with this important work. Our work together in preparing for the introduction of the Homelessness Reduction Act a couple of years ago was an important first step, which has made the process of assessing people’s needs much more efficient and compassionate. And this is now being taken further through the service redesign work that is being delivered in partnership with FutureGov and Made Tech. Projects such as Single View are already showing real promise, helping to reduce the time it takes to look up information across multiple systems by 10 – 25 minutes per case.

LOTI update

I finished the week by joining other CIOs from the LOTI councils for our regular LOTI member meeting. I thought that this was the best meeting yet, with a good showing from across the councils. It was also great to have new faces joining the team, with Kit and Steve who have recently started as the technology and data leads for Greenwich and Kingston | Sutton coming to their first LOTI meeting. We covered a range of topics including data analytics projects, getting the most out of our supplier relationships and reflecting on what LOTI will have achieved when it reaches its first anniversary in the summer. 

You can read more about the things we covered in the latest weeknote from the LOTI team here: https://medium.com/loti/loti-weeknote-27-d382ab23b05d.

I also…

  • Had a good planning meeting with Katharine, Mac, Nick and Tom, making sure that we’re well prepared for the quarterly Information Governance Group meeting which is due in a few weeks time.
  • Was very impressed with the progress that Tony has made working with finance colleagues to make sure that the Print Unit is in a sustainable financial position. What had been reported as a significant shortfall at the start of the year is now a balanced budget and Tony’s identified several good ideas for ways we can develop the service further and continue to provide high quality, good value print services for Hackney.
  • Went with Lucy and Meg to join the regular ‘IT enabler’ board meeting, where we reviewed the progress of the technology and data elements of health and social care integration across the City and Hackney.
  • Chaired the Council’s corporate resilience group, which was a useful opportunity to reflect on the reviews of the Council’s responses to a couple of recent major incidents (a fire and a major flood). Teams from across the Council’s services did a great job responding to the incidents, making sure that residents were supported and keeping focus on the longer term recovery work. It was encouraging to see how the Council is able to make a difference for our local community.
  • Had a really good meeting with Kit, Cate and Eddie at the start of the day on Friday, talking through ways that we could link up OneTeamGov and LOTI as part of building the community of people working to transform local public services in London.
  • Felt like I had a mini-breakthrough in my swimming lesson when there was a moment when it actually felt like my limbs were working together to move me through the water with reasonable grace. This might not have been apparent to anyone watching, but I felt encouraged nonetheless.

Something I’m learning

On Tuesday night I relearned how to change tyres on a bike (it’s a very long time since I last did that). I was pleased to find that I managed to remember how to do it and even more pleased to find that my wheels stayed on and the tyres stayed inflated when I rode to work the next morning. I’m now hoping that the new tyres will be more robust and I don’t have a repeat of last Monday morning’s puncture…

Weeknote w/c 20 January: late night learning and sharing experience with colleagues

Learning about support for rough sleepers in Hackney

I took the opportunity last week to join colleagues from Benefits & Housing Needs and a range of other services and partners to take part in the overnight rough sleeper count which took place on Thursday night / Friday morning. It felt a bit odd cycling back to Hackney at 10.30pm, but it was a very valuable learning experience.

All councils do an annual count each November to check how many people are sleeping rough in their area. Hackney is now doing this every two months so that we can provide updates to the Ministry of Housing, Communities & Local Government as part of the requirement for additional funding we receive to help reduce rough sleeping.

We broke into separate teams and set out from The Greenhouse (a day centre near to Mare St which provides joined up healthcare, housing and welfare support for homeless people in the borough). We left at 1am and returned at c 3.30am having visited a number of different areas to check for people who were sleeping rough and talking to them to see if there are ways that the Outreach service can help support them. I was struck by the patient and caring approach that the Outreach team took with each of the people we met. In each case their stories and needs were complex and the team took time to consider what support might be helpful and whether there were any other reasons for additional concern.

Overall, we counted 12 people sleeping rough, a reduction from the previous count which is positive news. But this is only part of the problem of homelessness that our colleagues work hard to address on a day-to-day basis. There is growing demand for temporary accommodation in Hackney and other London boroughs, with people often staying in hostels and other temporary housing for many years, and many other people who ‘sofa surf’ because they don’t have a stable home. I’m joining one of the Benefits & Housing Needs service’s ‘meet the service’ days on Wednesday to learn more about this complex and important area of the Council’s work.

Sharing with peers

At the start of the week, Cate, Matthew and I met up with colleagues from Leicester to talk through the journey that we’ve been taking in the HackIT team and to share details of some specific aspects of our work that they had asked us about. This included how we are using the Digital Marketplace and our work to move away from reliance on traditional local government applications. I enjoy meeting new people from elsewhere in the local government digital community, and it was especially good to hear about peers’ experience outside of London. The slides we used to structure the discussion are here: http://bit.ly/HackIT-overview.

We wrapped up their visit by inviting them to join the show & tell delivered by the SpaceOps team at the end of the morning, who brought us up to date with the work they’re doing to make it easy for residents and community groups to find meeting space in Hackney. It was great to see that the team is making good progress and to show our colleagues how we have replaced traditional project meetings with more interactive, informative and valuable ways of delivering projects.

I also…

  • Caught up with Cate and colleagues in HR to discuss our thinking about mobile phone provision in further detail. I think we’re seeing a way forward emerge from the thinking we’ve been doing.
  • Had a good session with Henry and Paul to look through some of the key things we’ll be looking at as part of joining our team together with the Hackney Learning Trust ICT team and the finance systems team.
  • Joined the first meeting of the Council’s new recruitment strategy group. As this was the first meeting it focused on setting out the scope for the group’s work and we’re meeting up again in a couple of weeks’ time to follow up on that and start to dig into the detailed thinking.
  • Enjoyed Cate’s strategy show & tell on Thursday, which recapped on the achievements of our initial cohort of apprentices and talked through the planning that we’re doing for the second cohort which will start in the autumn. I’m so incredibly proud of what our apprentices have achieved and the contribution that they’re making to our team’s work. I’m also really pleased by the way that their managers have helped support the success of the programme and Hackney’s involvement in the work through LOTI which will more than double the number of digital apprentices in the 15 member councils (currently at 98 in post or committed, within a hair’s breadth of our target of 100 by this September)!

Something I’m learning

An important lesson that I learned from the rough sleeper count was how different the background stories of the people we met were. It quickly became clear that my preconceptions were very narrow and the team explained how much more complex each individual’s needs are. This means that a significant part of the team’s focus is establishing trust with the people they support, so that they can get a good understanding of their needs and help them find the support services that will be of most help.

Weeknote w/c 6 & 13 January: a double dose of weeknotes to start the year

After a very relaxing break over the Christmas period, 2020 has got going quickly! So quickly that this is a double bill of weeknotes – I’ll be working harder to get back into the weekly rhythm from now on.

New year, new ‘to do’ list

I’ve celebrated the dawn of the new decade * with my annual reshuffle of my ‘to do’ list. Over the year I have a habit of accumulating a bundle of good intentions that haven’t received enough of my attention and I find it useful to pause and consider whether any of these are past their sell by date and whether I might organise myself differently to help me focus more effectively.

I still love the app Todoist, which I’ve been using to organise myself for a few years now. I’ve had a quick tinker with some new features that they’ve added in recent months with a view to seeing if these might be helpful with organising the stuff I need to do across work, school governor / trustee responsibilities, DIY and general life admin. Time will tell!

The main change that I’ve made this time around is to significantly reduce the number of things that I give a due date too. Being honest with myself, these usually get based on hopelessly over-optimistic aspirations rather than a realistic assessment of what has to be / can realistically be done. I’ve decided that it will be better for my focus and sense of inner calm to set daily lists that I actually stand a chance of getting done.

I’ve also decided to group other tasks so that it’s easier for me to keep a small number of key priorities at the front of my mind; to have a checklist of other smaller things that are in progress; and to then have a backlog of other things to come back to when I’ve got the more pressing things off the list.

I’ll recap on this later in the year to see if it’s had an impact..!

* I’m not going to get drawn into the argument about whether or not 2020 is the start of a new decade. It is.

Hackney Stars and the Council’s apprenticeship programme

The nominations for this year’s Hackney Stars awards are currently being judged and I was pleased to be on the panel deciding who the winner will be for the ‘Operative of the Year’ category (this covers teams who do field work such as housing repairs, parks, street cleaning etc). It was brilliant to read through ten examples of fantastic dedication to Hackney’s residents, with great illustrations of where our colleagues go above and beyond to provide excellent services. I was also struck by how many of the people who’ve been nominated have shown a real long-standing commitment to Hackney, with some of them having 30 – 40 years’ of service. This is an enormous asset for the borough and it was good to read about the support that many of them provide to newer colleagues, sharing their experience and knowledge to help sustain service quality for the long term.

That linked nicely with the apprenticeship steering group meeting that I chaired, where we reflected on the significant success that Hackney has had in growing an effective apprenticeship programme across the Council and opportunities to develop this further as part of making sure we have a sustainable workforce for the longer term.

I also…

  • Celebrated the return from the Christmas break with Cate by rolling up our sleeves and thinking through our next steps on the mobile phones question (see weeknotes passim). We have a cunning plan…
  • Caught up with finance colleagues to make sure that we’re on track with our money management as we’re now starting the final quarter of the financial year. We’re not quite there yet, but have made significant progress and will be starting the 2020/21 financial year with a much clearer picture of our finances as a result of the work this year.
  • Caught up with Tim (our CEO) and Ian (my boss) to talk through some reflections on how we might support the ongoing development of leadership and innovation across the Council.
  • Popped along to the Neighbourhoods & Housing senior managers’ meeting to give a brief overview of the sort of work we’re doing and how we’re working with their teams to use technology and data to help improve services to residents. A highlight of this was a follow up comment from a head of service at the end of my presentation, who talked about how the work our team is doing together with his service is making a positive difference for their work.
  • Had a great chat with Kit, who’s just started as the digital and technology lead for the Royal Borough of Greenwich. We talked through shared challenges and opportunities to collaborate and I’m looking forward to working together as part of the LOTI group of councils. Kit’s one of a number of awesome digital leaders and doers who’ve joined local government over the last year or so (👋 also Neil, Steve, Chris and Eddie) – it’s great to see the sector benefiting from their experience and ideas.
  • Caught up with colleagues from the Civil Protection Team to plan our next corporate resilience governance meeting. We’ve taken the opportunity to dust down our governance arrangements and make some tweaks as part of building on the very positive progress that’s been made over the last couple of years.
  • Had a really useful session with Nick (our new Corporate Information & Knowledge Manager) talking through his reflections from his first weeks in the role and discussing areas for focus.
  • Wrapped up with an introductory meeting with our new Director of Public Health. We talked about areas that our teams have been working together and some of the challenges of working in a joint role across multiple boroughs (Hackney shares a Public Health service with the City of London Corporation).
  • (Oh, and I started my swimming improvers course. I have a lot of improvement to do!)

Something I’m learning

The school where I’m chair of governors was inspected by Ofsted last week. It was the second time that I’ve taken part in an Ofsted inspection and I was reminded how exacting the process is. For governors it involved a one hour quizzing, but for the school team the process takes two days of intensive conversations and observation. It’s hard to imagine how it would feel if our work as a team was subjected to such detailed inspection and once again I was enormously impressed at how the teachers and other school staff responded. We now wait 3 – 4 weeks to hear how we’ve done…!