I had the pleasure of attending yesterday’s Service Desk and IT Support show (SITS13), talking about the work we’ve been doing to give our users online self-service access to IT and other support services and enabling bring your own device.
It was great to see how many other people are keen to discuss these subjects, and I enjoyed the conversation which followed. I’ll blog some thoughts on that in the next few days, but in the meantime one attendee asked if I’d be posting my slides here which seemed like a really good idea. So without further ado, here they are:
And here’s a version with a few more detailed notes: